Refund & Cancellation Policy

This policy explains refunds and cancellations for one-time packages and subscriptions sold by Yufeno LLC.

1. One-time packages

If you cancel before work begins, you may request a full refund. If work has started but the first delivery has not been made, we may issue a partial refund based on the work completed at the time of cancellation. The amount is assessed for the specific project; any example percentage is not a fixed guarantee.

After a one-time deliverable has been reviewed and accepted, payments are generally non-refundable. We provide 14 days of free bug fixes for issues within the agreed scope after delivery.

2. Subscriptions

You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period, and access remains available until then. We generally do not refund unused days in the current billing period.

3. How to request a refund

Send your request to contact@yufeno.com with your name, order or project details and the reason for the request. We may ask for information needed to verify the purchase.

4. Processing time

Approved refunds are sent to the original payment method. Please allow 5–10 business days for the refund to appear, depending on the payment provider or financial institution.

5. Disputes

Please contact us first so we can review the issue and try to resolve it directly.

6. Contact

Questions about this policy can be sent to contact@yufeno.com.